AUTHE NTICITY TE STING “We seek to confirm that our standards are met through extensive testing. When a product meets our rigorous standards, we know we can feel good about it. In addition to the safety and quality testing (such as for irritation) that occurs during product development, we add another layer of assurance by testing our shelf-ready products to ensure that cross-contamination has not occurred. We engage independent laboratories to screen our products annually for numerous chemicals, including some such as parabens and phthalates that are not in our formulas but are of concern to consumers. These labs use standard methodologies to test for the presence of: 1,4-dioxane, alcohol, formaldehyde, hypochlorite, phosphates, latex, parabens, phthalates, triclosan, gluten, volatile organic compounds and organic halides (chlorine in fibers).” — Kay Gebhardt, Senior Project Analyst Chapter 3 | enhance health CONTINUOUS IMPR OVEMENT Our stage gate process and 2020 goals provide a clear framework for meeting and evolving our ingredient standards. At each stage in the product development process, there are sustainability gates through which a new product must pass. Our cross-functional New Product Development Teams (which also handle product improvements) meet weekly and ensure that Corporate Consciousness and other goals are met. Ideas for improvements come from various routes: the Sourcing Team or individual Business Units may identify a deficiency or an opportunity; our Consumer Relations Team also funnels consumer feedback into the process.
A Generation of Good; 2013 Coprporate Consciousness Report
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